Setting Up Process

Meet with the client and define expectations, agree scope and formative methods

Discuss specific engagement tools-KOL/airdrops /geurilla recruitment/games/polls /surveys /competitions / paid group chat

Task community managers

Ascertain key players in model and form a trust/relationship

Receive and integrate/understand current media/ information and audience

Decide which community groups are required and/or critically review existing communities

Build group(s) with operating bots, rules, permissions, welcome script and links to company media

Check operation and troubleshoot

Invite moderators and introduce/establish into group-give permissions

Schedule moderator rotation and key tasks/feedback to moderation group chat area

Invite key stakeholders and partners into group

Receive PDF/GIF material for banners and branding

Integrate key scripted material from media/website

Research company material, competitors/key industry influences to build in realistic/ timely information feeds for community

Relay feedback to handler/team/client

Determine KPI

Determine feedback and material process pathways

Determine pathways and flow of information to include DM for members interested in contacting team with problems/proposals

Community manager to receive cheatsheets for key information

Community manager to write scripts for community chat/and engagement

Moderators to engage with members and build rapport

Identify key /vocal members

FAQ

Ongoing effective moderation, using engagement tactics, rules, banner posts and chat

Cross post media, SMM, announcements ( to included but not limited to article, blogs, AMA, partnerships, etc)

Review membership and engagement- peak user times and FAQs

Troubleshoot specific issues and feedback to handler/client

Identify blind spots/gaps in service and other 'threats' to a healthy community

Run engagement tactics -games/surveys etc., as agreed in scope and monitor

Feedback to team/client with analytics where possible

Integrate client feedback in to evolving community/moderator/CM behaviour

Create a ‘Moderator Group’, where only the client and our team can communicate about the forums.

Add functionality

Add engagement

Add additional sub-groups/channels to streamline topics- if required

Add/manage DM facility for interested members/scouts to access Team members

Cross promotional, cross selling and upselling

Support community

Anti flood and anti-raid tools added to control community if required

Review Roadmap and update audience

Embed AMAs and streaming material