Meet with client and define expectation, agree scope and formative methods

Discuss specific engagement tools

Receive and integrate/understand current media/ information and audience

Decide tactics and/or critically review existing communities

Define quality metrics for community:

Scope, Cost, Time (Risk, value, benefit) analysis

Build group(s) with operating bots, rules, permissions, welcome script and links to company media

Check operation and troubleshoot

Invite moderators and introduce/establish into group-give permissions

Schedule moderator rotation and key tasks/feedback to moderation group chat area

Invite key stakeholders and partners into group

Receive PDF/GIF material for banners and branding

Integrate key scripted material from media/website

Research company material, competitors/key industry influences to build in realistic/ timely information feeds for community

Relay feedback to handler/team/client

Determine KPI

Determine feedback and material process pathways

Determine pathways and flow of information to include DM for members interested in contacting team with problems/proposals

Community manager to receive cheatsheets for key information

Community manager to write scripts for community chat/and engagement

Moderators to engage with members and build rapport

Identify key /vocal members

FAQ

Ongoing effective moderation, using engagement tactics

Define and enforce rules

Create branded banner posts with summary and links.

General on topic, broader chat and friendly interaction with members

Cross post media from SMM (repurpose YouTube, Insta, Twitter materal)

Make announcements ( to included but not limited to articles, blogs-media, quora, AMA, partnerships, etc)

Pin topics to forum

Add timer count down for events reminder

Create button/menu for easy of use for members for FAQ

Review membership and engagement- peak user times and FAQs

Troubleshoot specific issues and feedback to handler/client

Identify blind spots/gaps in service and other 'threats' to health community -spam and

Review and act upon disruptive or disingenuous interactions -FUD, scammers, rogue forums, intrusive marketing

Run engagement tactics -games/surveys etc as agreed in scope and monitor

Feedback to team/client with analytics where possible

Integrate client feedback in to evolving community /moderator/CM behaviour

Add functionality

Add engagement

Cross promotional, cross selling and upselling

Support community

Review Roadmap and update audience

Embed AMAs and streaming material

Understand sector and key audience

Identify KOL of interest (micro/macro/targeted etc) for scope and determine benefits-cost of ‘shill’ (**marketing team liaison or directly)

Engage and work with KOL for define outcome delivery

Define contract and task, and facilitate KOL

Onboard members and continue to engage novel audience to embed as many new members in to the the community as a whole and reduce CHURN

Monitor progress and report outcome of campaign as required (**with/without marketing team)

Manage prize announcement and fascinate ongoing ‘promotion’ on KOL through determine channels/strategies

Review and feedback 1 week, 1 month and 3 month follow up for conversions (platform limitations permitting)

Rose_Bot , Captcha and admin reporting will be used to limit the number if disingenuous interactions

There will be an additional cost to this service- the KOL will require a fee which will be negotiated at the start of the contract & payable on engagement.

Rapidly recruit and engage new followers incentive through prizes

Often used in token or in-game NFT models

Drive a more organic membership of ‘genuine’ curious individuals

Decide how many prizes and how big (tiered) prizes are to be won at the outset

We will explain the T&C to the onboards with clear instructions

We will monitor the results (KPI) and report 1week, 1 month and 3 month as required

We will limit the number of disingenuous/spam/fraudulent through rose_bot setting /captcha and reporting techniquues

Airdrops are additional expense of the prize & the facilitator

Controversial and with mixed results we can use ‘harvesting’ tools to introduce new followers for allied, competitor or areas of interest.

We can gather user information and ‘artificially’ introduce them via invite to your projects’ community

We can place links and advertise your project in other communities- however this is a more ‘risky’ approach and will not be tolerated by many projects

There is an additional fee for this service and there is no guarantee of results

Any, and arguably, all business can benefit from community gamification to increase participation, drive loyalty and facilitate engagement.

Gamification can increase participation, loyalty and engagement, all at once.

Built around the project and brand, community provides a space for members to engage with each other about the brand, share ideas and ask questions

Polls & Surveys are key to understand some of the core values or objective of current audience (whilst simultaneously promoting engagement)

Topics might include:

1) Where in the world community members originate

2) What themes members are most interested in learning more about or seeing more of

3) Where members would like to see the project concentrate efforts on.

These conversations may help to guide the conversation and the team

Can be helpful for AMA or article discussion points

Can be user to lower friction for members and the Team

Develop areas of interest and conversation around the project and the wider subject

Similar to gamifying Competitions are colour and creativity to your engagement toolbox.

Competitions on popular themes- movie, songs, gifs, quotes all lead themselves to this type of engagement.

Competitions should be time or number limited

We will monitor the flow of the competitions and the numbers engaging.

We will promote the competition and cross post

We will return winners information and facilitate with Team to release prizes

We will upsell your project to the community through the competition and capitalise on all engagement opportunities

We will report to the Team the ourocme of the competition at intervalls 1 week post, 1 month and 3 months-to understand the outcomes

If your community needs a boost of chat to get it kick started, we have a team of trained conversationists, who will enter the forum and engage members in conversation, to break the ice and create and atmosphere

Staggered entry points for a more ‘organic’ feel to the conversation

On-topic chats

Scripts and navigation material developed by our Community Managers/marketers to echo the themes you wish to be seen in your groups

Modelling ‘good’ behaviour and bring a rhythm to your group

Interact with your intrinsic memberships

Add new life to your group with comedy/chat/personality/ banners/ and stickers- new media flow

This is an additional service (fees apply) which we suggest is for a limited duration 1-3 months and worked well coupled to other marketing tools